Shopping in America

Conversation C

Complaining about Some Purchases

Listen to Conversation C


[Three weeks after Anna, Will, and Masahiro went to the mall]

Anna: Hi Masahiro! How's it going?

Masahiro: Fine, I guess. How about you?

Anna: Busy. Guess who's coming our way?

Will: Hi guys! What's up?

Anna: Nothing much. We just ran into each other.

Will: That's nice. So Masahiro, how's the coffee maker working?

Masahiro: Actually, it doesn't work well. It was a waste of money. I guess I should have shopped around for a good one.

Anna: Why don't you take it back?

Masahiro: I'd like to, but I've misplaced the receipt.

Will: Well, if it's any consolation, my shopping wasn't all that great either. I wish I'd never bought Stephanie a necklace. Just last night she was telling me how she wished she had Liz Taylor's new perfume.

Anna: That makes three displeased shoppers. Guess what? The camera I bought and shipped to Mike just this morning is now on sale! It's a pity that I bought it then. Then again, I guess I shouldn't complain. It was a good buy, even though I didn't get the best deal on it. Anyway, Masahiro, I suggest you look for that receipt and just go to the Complaints Department and say "I'd like to exchange this, please." It's as simple as that. And Will, it's not too late for you to ask for a refund.


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