9. Negotiating (8)

1.

A: The problem is that people associate this restaurant’s name with these complaints.

B: Most people know that occasional complaints don’t mean a lot.

A: I just think it would be better to start afresh with a new name.

B: You’re going to have to pay for that new name.

A: I’m sure it won’t be too much.

B: With a new name, you’ll have to apply for a new liquor license, which might be denied.

A: I hadn’t thought about that.

B: That’s why I’m suggesting that you stay with this name and these customers.

A: You have a security system?

B: I have cameras in every room and corner of this restaurant.

A: So employee theft is not a problem?

B: I’ve yet to encounter any problems.

 

2.

A: Most people associate the name of this restaurant with the complaints on Yelp.

B: A few complaints on Yelp do not ruin any restaurant’s reputation.

A: It just makes sense to me to start anew.

B: That new name will cost you.

A: I doubt that it will cost that much for a new sign.

B: A new name requires a new liquor license application, and that might be denied.

A: I forgot that an application isn’t automatically approved.

B: It’s a risk you don’t have to take if you just keep the same name.

A: Can you tell me a little about your security?

B: There are cameras everywhere, all hooked up to a state of the art computer system.

A: So I don’t have to worry about employees or customers stealing anything?

B: I haven’t had one problem in the last five years.

 

3.

A: Complaints on Yelp mean that this restaurant’s name is tainted.

B: Since when is Yelp the arbiter of a quality restaurant?

A: A fresh name means a fresh start.

B: You can’t rename the restaurant for free, you know.

A: How much can an application and a new sign cost?

B: You’ll also have to pay for a new liquor license application, and they might not grant you one.

A: You mean they won’t just automatically rubber-stamp my application?

B: You’re just asking for problems if you rename this place.

A: What about your security system?

B: The only place that’s camera free is the bathroom.

A: So there’s no problem with employee theft?

B: Cameras tend to help keep even dishonest people honest.

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