9. Negotiating (8)
A: The problem is that people associate this restaurant’s name with these complaints.
B: Most people know that occasional complaints don’t mean a lot.
A: I just think it would be better to start afresh with a new name.
B: You’re going to have to pay for that new name.
A: I’m sure it won’t be too much.
B: With a new name, you’ll have to apply for a new liquor license, which might be denied.
A: I hadn’t thought about that.
B: That’s why I’m suggesting that you stay with this name and these customers.
A: You have a security system?
B: I have cameras in every room and corner of this restaurant.
A: So employee theft is not a problem?
B: I’ve yet to encounter any problems.
A: Most people associate the name of this restaurant with the complaints on Yelp.
B: A few complaints on Yelp do not ruin any restaurant’s reputation.
A: It just makes sense to me to start anew.
B: That new name will cost you.
A: I doubt that it will cost that much for a new sign.
B: A new name requires a new liquor license application, and that might be denied.
A: I forgot that an application isn’t automatically approved.
B: It’s a risk you don’t have to take if you just keep the same name.
A: Can you tell me a little about your security?
B: There are cameras everywhere, all hooked up to a state of the art computer system.
A: So I don’t have to worry about employees or customers stealing anything?
B: I haven’t had one problem in the last five years.
A: Complaints on Yelp mean that this restaurant’s name is tainted.
B: Since when is Yelp the arbiter of a quality restaurant?
A: A fresh name means a fresh start.
B: You can’t rename the restaurant for free, you know.
A: How much can an application and a new sign cost?
B: You’ll also have to pay for a new liquor license application, and they might not grant you one.
A: You mean they won’t just automatically rubber-stamp my application?
B: You’re just asking for problems if you rename this place.
A: What about your security system?
B: The only place that’s camera free is the bathroom.
A: So there’s no problem with employee theft?
B: Cameras tend to help keep even dishonest people honest.