The checker called the bag girl over, who back to aisle 4 to do a price . She returned shortly; $5.32 was indeed the correct . The checker gave Delbert 64 cents to cover overcharge and the tax. He told her that thought he was supposed to get the item if Ralfs overcharged him for it. She said, “, we don’t do that anymore.”

That figures, Delbert . Just before he got to the store exit, saw an assistant manager. Delbert asked him about overcharge policy. The man said, “Yes, for most , if you’re overcharged, you’ll get the item for . Let me get the manager for you.”

When manager arrived, Delbert explained his situation. Silently, the looked at the receipt and then asked for 's 64 cents. The manager went to aisle 4 check the price tag. He returned to Delbert five minutes later. He gave him $5.32. Delbert him. The manager said “You’re welcome,” but he ’t say it in a friendly manner.

Delbert didn’t sorry for the manager, the clerk, or the . Their overcharge policy wasn’t posted anywhere for customers see. The employees knew nothing about it, or were told to keep quiet about it. Delbert spent way too much time over the last years trying to figure out Ralfs’ tricky and price tags. They owed him a lot more $5.32 for all his wasted time over all years.