Did Simon get a bill that he liked?
Did Simon go online?
Did he look at his account online?
Did it probably take about five seconds to make the switch?
Was Wink his Internet service provider?
Did direct payment make things more difficult for him?
Did Simon have direct payment with his gas company?
Did Simon have direct payment with his newspaper company?
Does a computer use both dial-up and DSL?
Did he search for Wink's 800 number?