Paul called the number. He told them his package. His package missing. “Where is my ?” he asked. They told it was in the . They would deliver it . The next day the didn’t arrive. He called 800 number again. They him it was still the warehouse. They would it tomorrow. The next he got a package. was the wrong package. called the 800 number. “ is my package?” he . They told him it lost. They couldn’t find . They said they would for it. They told to call back in week. He asked for supervisor. He talked to supervisor. The supervisor said would make a report. “ the report find my ?” Paul asked. “No,” said supervisor. “But maybe your package won’t get lost.”