Jean talked to USPS representative. “The mailman ’t redeliver my package today,” said. “This is the day in a row.” representative said, “He didn’t your package on Tuesday Wednesday. That’s two days a row. I’m very .” Jean said, “Thank you. I just want my . When can I get package?” He said, “I’ll another redelivery for tomorrow. ’ll give you a new number and a new number. Also, I will a case for you. ’ll give you the case . A case number is serious. A case number things happen.” The next the mailman came and . He didn’t redeliver Jean’s . She was not surprised. picked up the phone. she put it down. bother, she thought. She ’t call the 800 number. package arrived five days .