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10. Provider Overbills Customer
Simon got a monthly bill that he
’t like. His Internet service provider, Wink, automatically
$15 from his checking account each month.
was called direct payment. It made things
for him because it meant one less
to write each month.
In fact, Simon
direct payments with his gas company, his
company, and his electric company. So that
four fewer checks that he had to
This month, instead of $15,
had withdrawn $75. Simon went online and
at his account. Part of the increase
because he had switched from a slow
-up connection to a fast DSL connection. Wink
him $45 just to make that switch.
thought that this charge in itself was
. It probably took them about five seconds
make the switch. But any time a
can gouge you, they will.
the $45, Wink had charged him $15
his dial-up account, but had also charged
$15 for his DSL account. This was
double-charge, since a computer uses dial-up or
, but not both.
We’ll see about this,
thought, as he searched for Wink’s 800 number.