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230. The Rude Clerk
Baxter had wandered around Blockbuster for almost 30
after work. He was looking for a movie
seemed even slightly interesting. He had to rent
“new release” in order to get a free “
.” Actually, he would rather just rent two favorites;
hadn’t read one good thing about any of
Finally, because a coworker had liked
, he selected a new release called “Cloverfield.” It
a story about a giant monster that destroys
. The other DVD he selected was “South Park,”
popular HBO comedy series about third-grade students in
. He went to the front counter.
to the employee. She did not look at
; all she said was, “Card?” Baxter gave her
Blockbuster card. She scanned it. She broke open
two locked DVD cases and checked to make
the DVDs were in them. She said, “$9.28.”
corrected her, “You mean $4.64.” She repeated, gruffly, “
.28.” Boy, this is one rude woman, Baxter thought.
told her to check again; he was entitled
a free movie. She checked again, and said, “
.64.” Baxter handed her a five, noting that she
not bother to apologize for her mistake.
him his change without a word. “What’s your
?” Baxter asked. She told him. “What’s your last
?” he asked. She placed the two DVDs and
receipt on the counter top, where she could
him printing her full name on a piece
paper. Without asking him if he wanted a
bag for the DVDs, she turned back to
register. He looked at her, took the DVDs,
walked out. Maybe her manners will improve after
call her supervisor, he thought.