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247. The Refund (2)
The checker called the bag girl over, who
back to aisle 4 to do a price
. She returned shortly; $5.32 was indeed the correct
. The checker gave Delbert 64 cents to cover
overcharge and the tax. He told her that
thought he was supposed to get the item
if Ralfs overcharged him for it. She said, “
, we don’t do that anymore.”
That figures, Delbert
. Just before he got to the store exit,
saw an assistant manager. Delbert asked him about
overcharge policy. The man said, “Yes, for most
, if you’re overcharged, you’ll get the item for
. Let me get the manager for you.”
When
manager arrived, Delbert explained his situation. Silently, the
looked at the receipt and then asked for
's 64 cents. The manager went to aisle 4
check the price tag. He returned to Delbert
five minutes later. He gave him $5.32. Delbert
him. The manager said “You’re welcome,” but he
’t say it in a friendly manner.
Delbert didn’t
sorry for the manager, the clerk, or the
. Their overcharge policy wasn’t posted anywhere for customers
see. The employees knew nothing about it, or
were told to keep quiet about it. Delbert
spent way too much time over the last
years trying to figure out Ralfs’ tricky and
price tags. They owed him a lot more
$5.32 for all his wasted time over all
years.
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