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17. Hotel Says Goodbye to Clean Couple
Theodore, the manager of the Paradise Hotel, told
middle-aged couple that they would have to leave
hotel after just one night. The couple, visiting
Texas, had booked a room for eight nights.
wanted a sterile environment,” Theodore said. “They should
rented a room in a hospital, maybe an
room. This hotel is clean, but it isn’t
Theodore said that, on the very first
, the couple brought all the sheets, pillowcases, and
down to the main lobby and just dropped
next to the front desk. They stood there
to this pile of bedding while other guests
, pointed, and murmured. The hotel got three cancellations
the hour from people who witnessed this strange
When Theodore asked the couple what the problem
, they said that their bedding was filthy and
wanted it replaced. The couple could not identify
specific “filth” on the bedding. The wife just
, “We’re paying good money to stay here. How
you doubt us? We know the filth is
. That’s all the proof you need.” Theodore called
service, and the bedding was replaced immediately.
next evening, however, the couple marched to the
desk again and demanded seven cans of spray
. “We need a can for each night. We
to spray the phone, the TV, all the
handles, the toilet handle, the shower stall, the
, the sink, and any hotel staff entering our
Worried about what their demands might be in
following days, Theodore politely suggested that a hotel
suitable for them was just around the corner.
then called ahead to reserve a “very clean”
, and gave them free transportation in the hotel
“They seemed surprised that I suggested a different
, but they liked the idea that I didn’t
them for the second day, and they really
the limousine service,” said Theodore.