98. Check Your Bags at the Store Entrance
Adrian’s favorite store was the $1 Store. This
had everything, from fresh produce to birthday cards
gasoline additives. Everything was one dollar. Usually, he
very good deals; occasionally, he got ripped off.
few days ago, Adrian bought six packages of
for his printer. Then he found a deal
better ink at the local computer store. So
went back to the $1 Store to exchange
ink for some other items.
He put the
into a plastic bag and tied it up.
he entered the store, he immediately showed the
to a clerk and told her that he
returning some items. She looked at him but
nothing. There were about ten people in her
. She was obviously very busy. Not knowing exactly
to do, Adrian put the bag into a
-cart and started shopping.
He was midway through shopping
a female employee suddenly stopped him. “Sir,” she
sternly, “you are not allowed to carry a
bag of items around in this store. What’s
this bag? Show me what’s in the bag!”
was taken aback. There was no need for
to yell. He opened the bag and showed
the six packages of ink. “I’m returning these
exchange for some other items,” Adrian said.
have left the bag with the clerk when
entered this store. Let me see your receipt!”
Adrian was embarrassed. He felt like
shoplifter. He looked around to see if anyone
paying attention. He showed her the receipt.
the future you’ll learn how to follow store
. Leave this bag here with the clerk. You
have your receipt and bag back when you
By the time Adrian had finished shopping
exchanged the items, he was angry. How dare
treat him like a criminal? He went looking
her. He wanted an apology. He found her
the produce section and asked what her name
. She mumbled something. He asked her again, and
time he heard “Ursula.”
“Ursula what?” he asked.
yelled at him, “Ursula!” and stormed away.
got home, he called the store’s corporate headquarters.
rude employee was about to lose her job,
said to himself. He described his unpleasant experience
a customer service representative. She was sympathetic. “Our
are taught to be polite. We will not
such behavior. Give me your phone number and
will call you back.”
Two days later, Adrian
a phone call from the representative. “I’m sorry,”
said, “but there’s no one at that store
Ursula. Can you describe her? I’ll find out
she is. I assure you, we do not
rude behavior, nor do we tolerate lying to
By this time, Adrian had calmed down. He
’t really want the employee to lose her job.
told the representative to forget about it.