17. Rearranging an Appointment
A: Good afternoon. Jet Office Products.
B: Hello, my name is Richard Lee. I need to reschedule an appointment.
A: I could help you with that.
B: I have an appointment for 9 a.m. Tuesday that I need to change.
A: Who was your appointment with?
B: I was scheduled to see Mrs. Roberts.
A: Okay. Thank you for calling.
B: You're welcome. Can I reschedule?
A: Yes, of course. When will you be free?
B: Does Mrs. Roberts have any time on Wednesday?
A: No, but she's free Thursday afternoon at 1:00 p.m.
B: That's perfect. Thank you. I'll see her then.
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