17. Rearranging an Appointment


A: Good afternoon. Jet Office Products.

B: Hello, my name is Richard Lee. I need to reschedule an appointment.

A: I could help you with that.

B: I have an appointment for 9 a.m. Tuesday that I need to change.

A: Who was your appointment with?

B: I was scheduled to see Mrs. Roberts.

A: Okay. Thank you for calling.

B: You're welcome. Can I reschedule?

A: Yes, of course. When will you be free?

B: Does Mrs. Roberts have any time on Wednesday?

A: No, but she's free Thursday afternoon at 1:00 p.m.

B: That's perfect. Thank you. I'll see her then.