19. Accepting Excuses for Not Meeting Commitments
A: Please have a seat.
B: Thank you.
A: I am very disappointed in you.
B: I know. Believe me, I tried very hard to make your deadline.
A: I was depending on that report.
B: I know, but unexpected circumstances came up.
A: Unexpected circumstances?
B: Yes. I would have had it ready in time, but the computer crashed.
A: The company computer crashed?
B: Yes, it did. I had weeks of saved work on it when it crashed.
A: So your report was ready?
B: Yes, it was. The crash deleted all my work.
A: Okay, I'll check with IT. Thanks.
B: You're welcome.
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