2. Disputing a Charge


Video    Repeat

A: Hello, is this the Smith residence?

B: Yes it is, may I ask who is calling?

A: This is your bank calling in regards to an overcharge on your credit card.

B: I'm sorry, there must be some mistake.

A: It says here that you charged over $500 on it yesterday.

B: That can't be right; I have not used it in months!

A: Are you saying you did not make that charge?

B: That's exactly what I am saying.

A: Looking closer, this charge was made in a different city.

B: I am looking for my card now and I cannot find it.

A: This calls for further investigation.

B: I assure you I did not make the purchase.



           



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