A: I'm calling to see if the results of some tests I took are in?
B: I can check for you. Can I have your name, please?
A: Sure, my name is Willie Foster.
B: Mr. Foster, your doctor is Dr. Edwards?
A: Yes, that's right.
B: Can you tell me when the tests were taken?
A: I was there last week.
B: I see your results are in, Mr. Foster.
A: Great! Can you read them to me?
B: Actually I cannot. You need to come in and see the doctor.
A: Are they that bad? Am I dying?
B: Sir, I'm just the receptionist. Why don't you come and speak to Dr. Edwards?