11. Changing an Appointment Time

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A: I'm calling because I need to reschedule my appointment.

B: What was the original appointment date and time?

A: I am supposed to come in on Thursday at 10 in the morning.

B: Are you Tina Williams?

A: That's me.

B: When would you like to reschedule the appointment for?

A: Can Dr. Harris see me next Tuesday at 10?

B: He doesn't have an opening that day until noon.

A: I'll have to come on my lunch break then.

B: So shall I give you that appointment time?

A: Yeah, put me down for that time.

B: Just let us know 24 hours in advance if you need to cancel or reschedule.