1. Calling to Make a Reservation

A: I'd like to make a reservation.

B: Can you tell me what dates you would like to stay?

A: I want to stay from April first through the third.

B: That's two nights. What kind of room would you like?

A: I'd like an economy room, please.

B: Do you want two twin beds or one queen bed?

A: I'll be staying in the room alone, so one queen bed is fine.

B: That will be a total of $219. I need your credit card number.

A: I have to pay right now?

B: We need a credit card so we can hold your reservation.

A: What if I need to cancel?

B: You need to let us know 24 hours in advance, or else we charge you regardless.