22. Calling to Cancel a Reservation

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A: I need to cancel a reservation.

B: Can you tell me the name the reservation is under?

A: Sure! The reservation is under the name Carlos Jones.

B: Can you please confirm your billing address?

A: It's 116 Lighthouse Road in Boston.

B: Did you want to reschedule the reservation?

A: No, I need to cancel it outright.

B: So I'm canceling the reservation from March 3 through 5th, correct?

A: That is right.

B: The cancelation will be subject to a $15 cancellation fee.

A: No one told me that when I made the reservation.

B: I'm sorry, sir. You can pay the cancellation fee or be charged for the full stay.