11. Not Delivered on Time


Video    Repeat

A: Hello, how can I help you?

B: I'm calling about your delivery service.

A: What seems to be the problem?

B: The delivery was scheduled to arrive over an hour ago.

A: Your cake has not arrived?

B: No, and I am very disappointed.

A: I'm sorry about that; we're a bit behind schedule.

B: You know I needed that cake an hour ago.

A: I understand. I'm sorry for the inconvenience.

B: Will the delivery man be here soon?

A: Yes, he will. And he will refund you the delivery fee.

B: Alright. Thank you.



           



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