14. Returning a Defective Item

A: Excuse me. I would like to return this.

B: What seems to be the problem?

A: It's not working correctly.

B: When did it start having problems?

A: As soon as I took it out of the box.

B: I see. Would you like to exchange it?

A: No, I think I'd just like my money back.

B: Alright. Did you pay with a credit card?

A: Yes, I paid with the store credit card.

B: I'll return the purchase price to your card.

A: Can I get any cash in return?

B: No. You now have store credit in your card.