16. Using the Warranty
A: Hi, I need assistance, please.
B: How can I help you today?
A: My phone refuses to turn on anymore.
B: It looks like it short circuited.
A: Well, I did drop it many times.
B: I'm afraid I can't help you.
A: I guess I'll have to use the warranty.
B: According to your contract, you may choose a new phone.
A: I'll just get the same brand again.
B: Will you need the warranty?
A: No. Just have the phone.
B: Make sure you don't go dropping it!
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