16. Using the Warranty


Video    Repeat

A: Hi, I need assistance, please.

B: How can I help you today?

A: My phone refuses to turn on anymore.

B: It looks like it short circuited.

A: Well, I did drop it many times.

B: I'm afraid I can't help you.

A: I guess I'll have to use the warranty.

B: According to your contract, you may choose a new phone.

A: I'll just get the same brand again.

B: Will you need the warranty?

A: No. Just have the phone.

B: Make sure you don't go dropping it!



           



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