19. Complaining about a Tour

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A: I want to make a complaint about the all-day bus tour I took yesterday.

B: I'm sorry you have a complaint.

A: I actually have a few complaints.

B: Please tell me what went wrong.

A: We were stuck in traffic for an hour.

B: Well, that's out of our control.

A: The bus had no air conditioning.

B: It was 60 degrees out yesterday though.

A: I want a full refund.

B: I can't give you a full refund since you enjoyed part of the tour.

A: How about a partial refund then?

B: I will give you a partial refund for the unsatisfactory tour.