9. Talking to People at EDD

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A: Hello, my name is George.

B: Hello, George. How can I help you?

A: I'm trying to file a claim online, but I have questions.

B: Okay, give me a moment and I'll go over there to help you.

A: Hello again. Thanks for coming over.

B: It's my pleasure. What are you having trouble with?

A: It's this question here. I'm not sure what it is asking for.

B: The system is asking for the reason you are no longer working.

A: Does that make a difference?

B: Yes it does. We review every person's case individually.

A: My company went out of business.

B: Then just put "Company out of business." You should be okay.


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