4. Making Inquiries
A: Hello, how may I help you today?
B: Hi. I would like to increase my Internet data.
A: I'll be glad to help you with that. What's your account number?
B: I don't have my account number with me, but my phone number is 310-865-9274.
A: Alright. I see you use our mobile service.
B: Yes. I also have a landline.
A: According to my file, you are eligible for an upgrade to our new service.
B: What does this new service include?
A: It makes the Internet connection twice as fast.
B: That sounds perfect! Is there a price increase?
A: Yes, that will be $5 more per month.
B: Sign me up right away!
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