4. Making Inquiries


Video    Repeat

A: Hello, how may I help you today?

B: Hi. I would like to increase my Internet data.

A: I'll be glad to help you with that. What's your account number?

B: I don't have my account number with me, but my phone number is 310-865-9274.

A: Alright. I see you use our mobile service.

B: Yes. I also have a landline.

A: According to my file, you are eligible for an upgrade to our new service.

B: What does this new service include?

A: It makes the Internet connection twice as fast.

B: That sounds perfect! Is there a price increase?

A: Yes, that will be $5 more per month.

B: Sign me up right away!



           



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