5. Reporting a Service Problem
A: Hello, please connect me to Tech Support.
B: This is Tech Support, how may I help you?
A: I am having problems with my Internet service.
B: What seems to be the problem?
A: None of my wireless devices are connecting to the Wi-Fi.
B: I see. Have you tried disconnecting and reconnecting the modem?
A: No, how do I do that?
B: Simply unplug the modem for fifteen seconds.
A: Alright. I plugged it in again.
B: Are all of the lights back on the modem?
A: Yes, they're all green!
B: Your devices should be able to connect easily now.
A: Oh, they're working perfectly! Thank you!
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