6. Asking for Credit


Video    Repeat

A: Hello, is this the Smith residence?

A: Hello, how can I help you today?

B: I am very upset with the quality of your service.

A: I'm sorry, what seems to be the problem?

B: My Internet service did not work for three days.

A: My records say a technician visited your area yesterday?

B: Yes, he installed a new modem.

A: Did it solve the problem?

B: Yes, but I was overcharged for Internet service.

A: Sorry about that. I'll give you credit for the three days.

B: I was sold a wireless service unavailable in my area.

A: I see it here; we charged you $5 extra a month.

B: Yes. Kindly return my money, please.



           



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