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A: Hello, is this the Smith residence?
A: Hello, how can I help you today?
B: I am very upset with the quality of your service.
A: I'm sorry, what seems to be the problem?
B: My Internet service did not work for three days.
A: My records say a technician visited your area yesterday?
B: Yes, he installed a new modem.
A: Did it solve the problem?
B: Yes, but I was overcharged for Internet service.
A: Sorry about that. I'll give you credit for the three days.
B: I was sold a wireless service unavailable in my area.
A: I see it here; we charged you $5 extra a month.
B: Yes. Kindly return my money, please.
