A: How may I help you?
A: That can easily be fixed.
B: I've tried fixing it myself, but nothing worked.
A: If you'd kindly go to our website, I'll fix the problem.
B: I've logged in, now what?
A: I will now access your computer from my location.
B: Oh, I see what you are doing.
A: That should just about fix the problem!
B: Thank you so much! It was such an easy solution.
A: I'm happy to help.
B: Again, thank you and have a good day!