7. A Television Speaker Problem (B)


Repeat

Operator: Hello, sir. How are you doing today?

Mike: Fine, thank you.

Operator: And with whom do I have the pleasure to speak to this afternoon?

Mike: Mike Smith.

Operator: What can I do for you today, Mr. Smith?

Mike: I'm having trouble setting up my speakers for my television.

Operator: What is the brand name of your speakers?

Mike: They are Super Sound speakers.

Operator: Can you give me the serial number?

Mike: 314253647586.

Operator: Please give me a minute to search in my system.

Mike: Okay.

(Mike is put on hold and music begins to play on the line.)

Mike: Darn it! They put me on hold. Who knows how long this is going to take.

Maria: Just be patient, Mike. I'm sure they'll get back to you any second now.

(Fifteen minutes later, Mike lies on the floor still waiting for the operator to return.)

Mike: It's been almost one hour! Why is this taking so long?

Maria: Don't ask me! Why don't you hang up and call again?

Mike: And go through the same process? No, thank you!

Operator: Hello sir? Are you still there?

Mike: Yes, unfortunately.

Operator: I apologize for the wait, sir. Thank you for your patience.

Mike: You are welcome.

Operator: Did you connect the speakers correctly?

Mike: Yes.

Operator: Did you try turning on your speakers on and off?

Mike: Yes.

Operator: Did you check to see for any external damages to the speakers?

Mike: Yes.

Operator: Did you consult the owner's manual?

Mike: Yes, I did! This is how I got your dialing number!

Operator: Sir, there is no need to raise your voice at me. I could hear you perfectly.

Mike: I'm sorry. I did not mean to raise my voice. It's just that I've been trying to connect my speakers, and you had me waiting for a long time, and I'm missing my basketball game.

Operator: I understand, sir. You are going to have to bear with me. I am trying the best I can in trying to help your situation. Your impatience is not helping me help you any faster.

Mike: Okay, I'm so sorry. I won't raise my voice anymore. Please, just help me.

Operator: That is better. Please stay on the line.

(Mike is put on hold again, and the music begins to play over the phone.)

Mike: She just put me on hold, again.

Maria: Mike, please, calm yourself down.

Mike: I… I… I am speechless.

(Maria stands up and tries to help Mike. She notices a light switch on the wall. She flips it on. The speakers suddenly turn on.)

Mike: Maria, you're my hero! Thank you. I love you.

(Mike embraces Maria and kisses her on the lips.)