7. A Television Speaker Problem (B)


Operator: Hello, sir. How are you doing today?
Mike: Fine, thank you.
Operator: And with whom do I have the pleasure to speak to this afternoon?
Mike: Mike Smith.
Operator: What can I do for you today Mr. Smith?
Mike: I'm having trouble setting up my speakers for my television.
Operator: What is the brand name of your speakers?
Mike: They are Super Sound Speakers.
Operator: Can you give me the serial number?
Mike: 314253647586.
Operator: Please give me a minute to search in my system.
Mike: Okay.
(Mike is put on hold and music begins to play on the line.)
Mike: Darn it. They put me on hold. Who knows how long this is going to take.
Maria: Just be patient, Mike. I'm sure they'll get back to you any second now.
(Fifteen minutes later, Mike lies on the floor still waiting for the operator to return.)
Mike: It's been almost one hour! Why is this taking so long?
Maria: Don't ask me! Why don't you hang up and call again?
Mike: And go through the same process? No, thank you!
Operator: Hello sir? Are you still there?
Mike: Yes, unfortunately.
Operator: I apologize for the wait, sir. Thank you for your patience.
Mike: You are welcome.
Operator: Did you connect the speakers correctly?

Mike: Yes.
Operator: Did you try turning on your speakers on and off?
Mike: Yes.
Operator: Did you check to see for any external damages to the speakers?
Mike: Yes.
Operator: Did you consult the owner's manual?
Mike: Yes, I did! This is how I got your dialing number.
Operator: Sir, there is no need to raise your voice at me. I could hear you perfectly.
Mike: I'm sorry. I did not mean to raise my voice. It's just that I've been trying to connect my speakers, and you had me waiting for a long time, and I'm missing my basketball game.
Operator: I understand, sir. You are going to have to bear with me. I am trying the best I can in trying to help your situation. Your impatience is not helping me help you any faster.
Mike: Okay, I'm so sorry. I won't raise my voice anymore. Please, just help me.
Operator: That is better. Please stay on the line.
(Mike is put on hold again and the music begins to play over the phone.)
Mike: She just put me on hold, again.
Maria: Mike, please calm your self down.
Mike: I I I am speechless.
(Maria stands up and tries to help Mike. She notices a light switch on the wall. She flips it on. The speakers suddenly turn on.)
Mike: Maria, you're my hero! Thank you. I love you.
(Mike embraces Maria and kisses her on the lips.)


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